Little Rooms orders are shipped within 3-7 business days. We make every effort to ship your order ahead of this estimated time. Items listed as “made to order” on the item’s product page have a 3-4 week production window. We are unable to offer expedited shipping on items listed as “made to order.” Due to the handmade nature of our products, all orders are final sale.
All orders are shipped via USPS or DHL. Shipping rates are calculated by USPS or DHL. Signature upon delivery is required for all orders over $500.
Little Rooms is not responsible for lost or stolen packages. If you feel as though your package has been lost or stolen, please contact the shipping provider. If they are unable to locate your package, please contact Customer Service. We will file a claim with the shipping provider and reissue your order.
Duties and Taxes are not included in the total at checkout. These additional fees are determined by the customs agency within the destination country and require payment by the recipient at delivery. Little Rooms is not responsible for the payment of any duty and import taxes incurred on an order. Payment of duty and import taxes is the sole responsibility of the recipient.
Due to the handmade nature of our products, all orders are final sale. If you feel an exemption should be made, please email Customer Service within 3 days of receiving your order. We value your business and will do our best to accommodate your request. We are unable to make return exemptions on items purchased using a discount code.
If you ordered the incorrect size ring and wish to exchange it, please contact Customer Service within 3 days of receiving your order. The ring must be shipped back to us unworn and in its original packaging in order for us to process a size exchange. Size exchanges must be shipped within a week of contacting Customer Service with your request. We do not provide shipping costs for exchanges as it is the responsibility of the customer to select the correct ring size. Please note that all size exchanges are subject to availability of stock items. All Little Rooms rings are standard US ring sizes. We advise that you have your ring sized by a professional jeweler before ordering jewelry online.
Cancellations must be requested within 2 hours of placing your order. We begin fulfillment of your order immediately and are unable to cancel orders once the fulfillment process has started.
To inquire about a repair, please email Customer Service. Please include your name, proof of purchase, description, and photos of the damaged item. If we are able to repair your item, we will issue you shipping instructions. All repairs are subject to shipping charges. Some repairs may include a repair fee. We will notify you if there will be a repair fee before issuing you shipping instructions. Little Rooms is not responsible for any damage to the jewelry caused by the wearer. We reserve the right to deny unreasonable repair requests.
If you wish to purchase an item in a size or metal unavailable on our site, please contact Customer Service with your request before placing your order. We are sometimes able to provide half sizes of our rings. If we are able to accommodate your custom request, we will issue you purchasing instructions. Please do not place an order requiring customization without first contacting Customer Service. We are unable to apply discounts to custom orders. All custom orders are final sale and take 3–4 weeks to ship.