All Little Rooms jewelry is handmade to order. Please be aware of our 3-4 week production window when placing your order. Items listed as In Stock in our Shop are still subject to the production window. We will make every effort to ship your order ahead of this estimated time.
All orders are shipping via FedEx or USPS. Shipping rates are calculated by FedEx or USPS. Signature upon delivery required for all orders over $500.
If you wish to purchase an item in a size or metal unavailable on our site, please contact Customer Service with your request. We are able to make half sizes of all of our rings. Custom orders for rings above a US size 10 may include an addition fee as this requires more material. We are unable to apply discounts to custom orders. All custom orders take 3–4 weeks to ship.
Duties and Taxes are not included in the total at checkout. These additional fees are determined by the customs agency within the destination country and require payment by the recipient at delivery. Little Rooms is not responsible for the payment of any duty and import taxes incurred on an order. Payment of duty and import taxes is the sole responsibility of the recipient.
Due to the handmade nature of our product, all orders are final sale. If you feel an exemption should be made, please email Customer Service within 5 days of receiving your order. We value your business and will do our best to accommodate your request.
If you ordered the incorrect size ring and wish to exchange it, please contact Customer Service and ship the ring back to us unworn, in its original packaging. We do not provide shipping costs for exchanges as it is the responsibility of the customer to select the correct ring size.
Cancellations must be requested within 3 hours of placing your order. We begin production of your order immediately and are unable to cancel orders once the production process has started.
To inquire about a repair, please email Customer Service. Please include your name, proof of purchase, description, and photos of the damaged item. If we are able to repair your item, we will issue you shipping instructions. All repairs are subject to shipping charges. Some repairs may include a repair fee. We will notify you if there will be a repair fee before issuing you shipping instructions. Little Rooms is not responsible for any damage to the jewelry caused by the wearer. We reserve the right to deny unreasonable repair requests.